FAQS

Q: Do Hanoi Emotion Hotel have elevator?
A: YES, we have a passenger elevator.
We have a modern generator with strong capacity to make
sure the power is always avaiblity not only inside all rooms
but also the elavator and the hall

Q: How do I get to the hotel from the airport by public transport?
A: You can use public bus (We don't recommend this vehicle because it always full of local people)or shuttle bus of the Airport.
The shuttle bus Airport stop at No 1 Quang Trung St. From here you catch the taxi to the hotel. It cost you around 3USD from here to our hotel. Please print the hotel address to give the driver:
Khach san Ha Noi Emotion
26 Hang Bot, Quan Đong Đa
Đien thoai: 04 3 848 9848"

Q: Does your hotel provide airport pick up/ drop off by private car?
A: YES. The total cost for this service is 25USD/ a car/ 1 way (a 4 seats car). Please send the detail flight information: Flight No, Arrival time to the email: info@hanoi-emotion.com
or call us: +84 4 3848 9848 for urgent pick up"

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Q: How long does it take to receive a response for my online request?
A: It takes maximum 48hrs. Normaly, you will receipted on the same day you sent.

"
Q: What is your working time?
A: When you stay at our hotel, you are served 24/7.
Our bussniess official time: GMT + 7 From Monday to Friday: 8.00hrs - 17.00hrs / Satuday: 8.00hrs - 12.00hrs "

Q: The payament method will be accepted in your hotel?
A: You can pay by cash or credit card. Cash in USD, EUR, VND is perfect. Other currencies may be available. Visa card, Master Card are welcome. "

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Q: What is the payment method for deposit?
A. You can pay by credit card, bank transfer, Western Union or
using ONEPAY method. (highly recommend ONEPAY because this transaction is fast and very save for your card) "

Q: Can I leave the luggage at the hotel when I am travelling?
A: YES, for your most comfortable trip, we offer luggage
storage service FREE of charge."

Q: I'm a light sleeper. Do your hotel have quiet room for me?
A: YES. Our hotel is located is the quiet street in the Old
Quarter, so the hotel offer a very quiet, good sleep &
relaxing stay. Morever, all rooms have soundproof windows
to make sure you have the best sleep in busy Hanoi."

Q: Could your hotel book air, train tickets for customers?
A: YES. Our staff is happy to help

Q: What do you serve if I am a vegetarian?
A: Please inform us before arriving then we can served you
the best"
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